Cancellation and refund
Cancellation and Refund Policy
Last Updated: [Oct-2023]
Thank you for shopping at [Lockee's Tru-Security]. We strive to ensure your satisfaction with every purchase. If you need to cancel an order or request a refund, please review the following policy.
1. Order Cancellation
1.1. Cancellation Period: You may cancel your order within [number] hours from the time of order placement, provided that the order has not been processed or shipped. To request a cancellation, please contact our customer support team immediately at
Shop No 8 Lucky repairing Shop Shraddhanand Road Ghatkopar West Opp Jivan Jyoti Hospital Ghatkopar west Mumbai Suburban Maharashtra 400084
Contact Number: 022 4897 2805.
1.2. Processed Orders: Once an order has been processed, it cannot be canceled. Please review your order carefully before completing your purchase.
2. Refund Eligibility
2.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within [022 4897 2805] days of receipt to arrange for a return and refund. We will provide instructions on returning the item, and upon receipt, we will issue a full refund or send a replacement item as per your preference.
2.2. Unsatisfactory Products: If you are not satisfied with your purchase for reasons other than damage or defect, please contact us within 7 days of receiving the item. We may offer a refund, exchange, or store credit, subject to review on a case-by-case basis. Returned items must be in their original condition and packaging.
2.3. Non-Receipt of Items: If you have not received your order within the estimated delivery time, please contact our customer support team. We will investigate the issue and offer a refund or replacement if the item is deemed lost in transit.
3. Refund Process
3.1. Refund Method: Refunds will be issued using the same method of payment as the original transaction. Please allow 7 business days for the refund to appear in your account, depending on your payment provider.
3.2. Return Shipping: If you are required to return an item for a refund, you may be responsible for return shipping costs unless the item is damaged, defective, or not as described.
4. Contact Us
If you have any questions or need assistance with order cancellations or refunds, please contact our customer support team at [022 4897 2805]. We are here to help and resolve any issues promptly.
5. Changes to this Policy
We reserve the right to modify or replace this Cancellation and Refund Policy at any time. Updates will be posted on our website, and the revised date will be included.
6. Governing Law
This Cancellation and Refund Policy is governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
By placing an order with us, you signify your acceptance of this Cancellation and Refund Policy. If you do not agree with this policy, please do not use our website.